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Customer support that sounds like it cares. Because it does.

Every channel, every language, every hour. Resolved on the line, not left in the queue.

Speak to an expert

Built for the brand

A support agent, built for the brand.

The brand's voice, the best agent's judgment, every answer inside one call, on the number customers already know.

  1. 01

    The brand's voice, on every call.

    Every call sounds like the brand. The brand's own custom trained voice, or a character purpose built from scratch. The agent picks it up and never breaks character.

  2. 02

    The best agent, on every conversation.

    The most experienced agent on the team has a way of doing things. Every step, every follow-up, every judgment call. That approach becomes the standard workflow in every conversation. No performance fluctuation.

  3. 03

    One call, every question, answered.

    Product details, live inventory, order history, courier status, past complaints, all inside one conversation. Whatever the customer opens with, the agent has the answer, and provides the resolution before the call ends.

  4. 04

    The same number, customers already know.

    The voice line the brand is known for stays exactly the same. Customers dial the same number, save the same contact, share it the same way. Nothing changes for them. Everything changes behind it.

Live call

The most empathetic agent on the line.

Hear a real customer service call, played back exactly as it happened.

  • The voice sounds like a person, and it responds with emotion.
  • On the line 24/7, patient through every question, and warm on every call.
  • Fluent in Bangla, English and Banglish, matching how the customer speaks.
  • Every call ends resolved, without holding the line for hours.

Press play to hear a real customer service call, resolved without a human on the line.

How we compare

A smarter way to serve customers.

Omnistra
In-house CS Team
Chatbot Platforms
Channel coverage
Voice, WhatsApp, Messenger, IG DM and web chat
Agents jump between inbox apps all day
One inbox, no voice channel
Bangla fluency
Fluent in Bangla, English and Banglish. Warm and polite.
Native, but performance changes shift to shift
Bangla text only. Scripted. No voice.
Live order context
Checks the delivery status while the call is happening
Agent opens the courier dashboard by hand
Reads a saved reply, not the live system
24/7 availability
Always on. Eid, weekends, nights, no break
Shift hours, breaks, off on holidays
A bot at night. A backlog by morning.
Post-call analysis
Every interaction is analysed to detect performance trajectory
Tickets closed. Nothing to review later.
Transcripts saved. No emotion, no outcome.
Team size fit
Fits a solo founder or a 500-person team
Every busy day needs more hires
Bots hit a wall. Humans come back in.

The numbers

Elevate your CX with AI agents proven to outperform humans

162% increase in CSAT

Customer satisfaction scores after switching.

8X more productive

Compared with human agents.

84% automated resolution

Conversations closed without a human.

357% ROI

Return on the AI investment.

GET STARTED

Ready to see yourAI agents in action?

See how effortless end-to-end servicing can be with Omnistra AI.

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