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ORDEROS

One record for every order.

Confirmed, risk scored, stock held, courier chosen. One record, not five tabs.

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THE FIVE BLIND SPOTS

An agent without a record is guessing.

Voice or chat, Bangla or English, the failure is the same. Five things no AI can do while the order data lives in a spreadsheet and three courier tabs.

  1. 01

    It cannot see the shelf

    Price and stock answers come from a prompt someone wrote last week. The agent promises what the shelf no longer holds. The order is taken, then cancelled by hand the next morning.

  2. 02

    It cannot remember the buyer

    The same buyer moves from a phone call to Messenger to WhatsApp and arrives as a stranger every time. The agent asks for the address again and offers what was already refused.

  3. 03

    It cannot weigh the cash risk

    Every COD order looks identical at the moment it is taken. The parcel that was never going to be accepted ships anyway, and comes back as a return the brand pays for twice.

  4. 04

    It cannot book the courier

    Order details get copied into Pathao, Steadfast and RedX by hand. The agent finishes the conversation and a person finishes the work. One wrong digit becomes a failed delivery.

  5. 05

    It cannot prove what it did

    The call ends and the trail ends with it. No record of what was promised, who changed the order, or why that courier was chosen. Nothing to review, nothing to improve.

An agent is only as honest as the record behind it.

How it works

Five surfaces. One truth.

Order OS is what the agents read from and what the team works in. The same record, at the same moment, with no second system to reconcile at the end of the day.

  1. Catalog

    Nothing gets soldthat the shelf cannot ship

    No more cancelling orders the shop could never ship. Prices, variants and live availability sit in one catalog, added by hand, imported by CSV, or read from the brand's own website pages. Every answer the agent gives is quoted from there, so what a buyer is told is what arrives.

  2. Orders

    The end-of-day spreadsheetdisappears

    Nobody retypes an order again. Every order from voice, chat, social or the team lands in the same record the moment it is taken, with the conversation that created it attached. When a customer disputes what was promised, the answer sits on the order instead of in someone's memory.

  3. Profile

    Repeat buyers stopbeing treated like strangers

    The second order is easier to win than the first. Every buyer carries one profile: past orders, delivery history, and the address they actually use. The agent opens already knowing them, so nobody asks for the same details twice and warm buyers stay warm.

  4. Courier

    More parcels arrive,and no one books them by hand

    The team closes the courier tabs for good. Every order books itself with the courier that actually performs in that area, ranked on delivery success, speed, cash recovery and live health. Pathao and Steadfast connect today. Any order the brand wants to see first still waits for approval.

  5. Analysis

    Fewer parcels come back,month after month

    Every delivery teaches the system something about the buyer. Order OS keeps score of what each one actually did, how many orders arrived and how many came back. The next order is checked against that history before it ships, so the risky ones get a confirmation call instead of a courier.

HOW WE COMPARE

Every other tool owns one piece of the order.

Bangladesh already has chat inboxes, courier panels and global storefronts. Not one of them holds the whole order, and not one of them was built for cash on delivery.

Omnistra Order OS
Chat inbox tools
Courier panels and booking apps
Global storefronts and CX AI
Where the order is born
On the call or in the chat, written straight into the record
In a thread, then pushed into someone else's store
Nowhere. A parcel exists, an order never did
At a web checkout. A DM or a call arrives as nothing
What the AI does on a voice call
Talks in Bangla, answers from live stock, takes the order
Types. Voice sits on roadmaps, not in the product
No conversation layer of any kind
Answers questions in English, then hands the sale to a person
Cash on delivery risk
A score, a risk tier, a confidence level and the reasons behind them
A confirmation message, which is not a risk read
A count of past parcels, from that courier's network only
Card fraud scoring, which does not run on a cash order at all
Who picks the courier
Ranked on live delivery success, speed, cash recovery and health, then booked
Nobody. There is no courier layer
A person picks, then clicks book
A shipping label, and Bangladeshi couriers only through third-party apps
What the buyer's history is worth
One record, whichever courier carried the last parcel
The chat thread, which resets when the channel changes
One courier's view. A buyer who refused elsewhere looks clean here
A storefront profile, if there was ever a checkout
Proof of what happened
An event log on every order, with the call and the chat attached
A transcript, filed away from the order
Parcel scans
An order timeline with no conversation in it
What the shop has to bolt together
One platform. Agents, record, risk and couriers ship together
Plus a courier app, a fraud checker and a phone line
Plus a spreadsheet, an inbox, and every other courier's panel
Plus courier apps, a fraud checker, a CX agent and a payment gateway

One record, every surface

The whole order, in one place .

Orders, buyers, catalog, couriers and cash risk live on one record, and the agents work from the same one the team does.

surfaces in one portal, one record underneath

reliability score on every cash-on-delivery buyer

from signup to live

to route an order to the right courier

GET STARTED

See the system youragents answer from.

One walkthrough covers the record, the routing, the COD score and the event log behind every order.

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