Acceptable Use Policy

1. No Unlawful or Harmful Use

The Service must not be used to:

• violate any law or regulation applicable to the Customer or its End Users, including consumer protection, telecommunications, telemarketing, and data protection laws;
• promote, sell, or facilitate goods or services that are illegal in the End User's jurisdiction, including illegal drugs, weapons, counterfeit goods, or products that require a licence the Customer does not hold;
• engage in fraud, deception, or misrepresentation, including false claims about products, prices, delivery times, or the identity of the seller;
• operate in emergency, medical, life-support, or other safety-critical applications;
• harass, threaten, defame, or abuse any person;
• distribute malware or attempt to gain unauthorised access to any system or data.

2. Messaging and Calling Rules

Customers using AI voice or messaging agents must:

• contact only End Users for whom the Customer holds a lawful basis and, where required, documented consent to be contacted on that channel;
• honour every opt-out, do-not-call, and do-not-disturb request or registry entry without delay;
• not configure the Service to conceal that an End User is speaking with an automated agent where disclosure is required by law;
• not send unsolicited bulk messages (spam) on any channel;
• comply with the policies of each connected channel, including the Meta Platform Terms, the WhatsApp Business Messaging Policy, template approval rules, and messaging-window rules;
• comply with BTRC directives applicable to SMS and voice traffic in Bangladesh, including registered sender IDs and language requirements.

3. Content Rules

Content supplied to the Service (catalogues, prompts, knowledge bases, offers, policies) must not:

• infringe any third party's intellectual property, privacy, or publicity rights;
• contain sexually explicit material, hate speech, or content that exploits or endangers minors;
• make health, financial, or legal claims the Customer cannot substantiate or is not licensed to make;
• impersonate another business or person;
• use, upload, or request a synthetic or cloned voice that imitates an identifiable real person without that person's documented consent;
• generate or distribute deceptive synthetic media (deepfakes), including audio designed to be mistaken for a real person or a real event.

4. Data Rules

Customers must not:

• submit personal data to the Service that was collected unlawfully or without the notices and consents applicable law requires;
• submit special categories of data (health, biometric, religious, or similar sensitive data) unless the feature is designed for it and the Customer holds explicit consent;
• use the COD Buyer Reliability Score for credit, insurance, employment, or housing eligibility decisions, or represent it as a credit score;
• attempt to re-identify individuals from aggregated or de-identified data.

5. Platform Integrity

Customers must not:

• resell, sublicense, or white-label the Service without a written agreement with Omnistra;
• reverse engineer, scrape, or benchmark the Service for a competing product;
• circumvent usage limits, security controls, or billing;
• create multiple accounts to obtain repeated free trials, conversion refunds, or promotional benefits;
• use the Service to build or train a competing AI model.

6. Enforcement

Omnistra may investigate suspected violations and may suspend the Service, a specific AI Agent, or a connected channel as described in the Terms of Service. Where practicable, Omnistra gives notice and an opportunity to cure before suspension. Omnistra may report unlawful activity to authorities where required by law.

Report suspected abuse of the Omnistra platform to abuse@omnistra.io.

Contact

Omnistra (Private) Limited · Flat: A1, Chandradip Tower-4, Mandy Dental Road 10, Baroikhali, Hazaribag Park, Dhaka, Bangladesh 1209 · legal@omnistra.io