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Voice Experience

Meet your customers with empathy at every turn

Designed to make every conversation feel natural. Industry-leading Voice AI allows agents to follow rapid shifts in conversation, sentiment, pitch, and tone detection. This ensures they match the mood of each interaction over 99 languages.

Personalized Voices

Tailored to match your unique brand

Dynamic interrupts

Adapted to a variety of accents and languages

Ultra-low latency

Industry-leading voice response time

Integration without compromising user experience

Autonomous Agents

Agentic AI in voice

Designed to respond dynamically to nuance and rapid conversation shifts with less human monitoring.

Book me the cheapest flight to SF today.

Let me fetch the available options.

This will take about 10 seconds. Anything else I can help you with?

Calling Reasoning Model (10s)

Multilingual Support

Support 99 languages

Speak to anyone, anywhere with natural tone and emotion over 99 languages

我能为您做些什么?

Hi, how can I help you today?

Hola ¿Cómo puedo ayudarte?

Wie kann ich Ihnen helfen?

こんにちは。本日はどのようなご用件でしょうか?

नमस्ते, आज मैं आपकी किस प्रकार सहायता कर सकता हूँ?

Natural & nuanced

Voice Experience

Strike the right tone

An AI voice that understands caller intent and meets it with contextually relevant responses. This includes natural pauses, inflection, and emotional expressions, like laughter.

USER

Spanish¡Eso es realmente muy útil, gracias!

GIGA AGENT

SpanishJaja, me alegro de poder ayudarte.

USER

That's actually pretty helpful, thanks!

GIGA AGENT

Haha, [Laugh] glad I could make it easier for you.

USER

British accentMy hotel booking didn't go through!

GIGA AGENT

British accentHi Oliver, don't worry, I got you covered.

HOW IT WORKS

Emotion-aware call handling

Resolve every ticket with high customer satisfaction thanks to agents that can form decision logic and route responses based on emotional signals, like urgency, profanity, and more.

how?...I've been on hold for 30 minutes, this is ridiculous!...I want to

Service delay mentioned
Urgency indicator detected
Profanity + high emotion

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