Smart Insights
The more tickets you handle, the better you get
Go beyond surface level analytics with smart suggestions based on real performance. Track call volume, resolution rate, and get custom tips to improve any KPI you choose.
Smart suggestions
Improve any KPI
Actionable insights
Insights
Fallback workflow
928 tickets were escalated because the delivery confirmation step failed due to system limits. Adding a short scripted fallback before transferring to a human agent would let the AI resolve most of these cases automatically.
Implementing retry mechanism
750 tickets failed due to temporary network timeouts during delivery updates. Introducing an automatic retry mechanism will recover most of these deliveries without manual escalation.
Add guided menu
Improve resolution rate by adding a guided menu for common policy questions.
Resolution Rate Improvement (Voice)
IMPROVEMENT OPPORTUNITY
+ 75%
Boost support performance
IMPROVE AGENTS
Quickly fix flags
Catch signals and implement fixes before they turn into problems.
Tickets
POWERFUL ANALYTICS
Smart suggestions
Get tips for improving your agent to reduce transfers, boost resolution, streamline operations, or any KPI you're working towards.
Insight
Enable automatic redaction and compliance flagging through AI
Reduce escalations by enabling AI to handle address issues directly.
Insight
Add fallback workflow for quota exceeded scenarios
928 tickets were escalated due to system limits. A scripted fallback would resolve most automatically.
Insight
Implement automatic retry mechanism for failed requests
750 tickets failed due to network timeouts. Retry logic would recover most without escalation.
Seamlessly implement updates
IMPLEMENTATION
Prioritize the most impactful updates
See projected outcomes for suggested changes so you can focus on the policy updates that will make the biggest impact.
Review
Manual QA
Resolution Rate Improvement (Voice)
1,302 of 2,170 tickets
Add self-service reservation modification flow
Add FAQ and handling rules
HOW IT WORKS
Continuous feedback, constant improvement.
Turn every flag into an opportunity to refine your agent.
Go live
Activate your policy with AI-reviewed logic
Monitor KPIs
Track performance metrics in real-time
Get smart suggestions
Atlas analyzes data and offers improvement areas
Human review
Manually QA and approve Copilot suggestions
Deploy updates
Launch policy changes to controlled slices
Go live
Activate your policy with AI-reviewed logic
Monitor KPIs
Track performance metrics in real-time
Get smart suggestions
Atlas analyzes data and offers improvement areas
Human review
Manually QA and approve Copilot suggestions
Deploy updates
Launch policy changes to controlled slices
Go live
Activate your policy with AI-reviewed logic
Monitor KPIs
Track performance metrics in real-time
Get smart suggestions
Atlas analyzes data and offers improvement areas
Human review
Manually QA and approve Copilot suggestions
Deploy updates
Launch policy changes to controlled slices
Get a personalized demo
Ready to see the Omnistra AI agent in action?
Start scaling your customer support with powerful AI.
